Questions about payment

On the 1st of the month after you join. We don't issue a bill in your joining month.

If you join on 15 May, for example, your first bill arrives on 1 June and is due by 5 June.

Because you joined mid-month and pay monthly. In one email you receive:

1. a one-off bill for the remaining sessions in your joining month, which you pay once by hand;
2. the regular monthly bill: use this amount for your standing order.

Both are due by the 5th and carry the same payment reference. We split them on purpose: it means your standing order matches the recurring amount exactly and never has to be changed because of a one-off charge.

We count the sessions your training level offers in the rest of your joining month. How often you actually attend doesn't matter.

Example: joining 15 May, 2× per week at CHF 100.00 per month

So on 1 June you receive a one-off bill for CHF 57.70 and a bill for CHF 100.00 for June, both due on 5 June. Your standing order is set to CHF 100.00.

Joining right at the end of the month? If fewer than 5 days remain in the month from your joining day, we waive the pro-rata amount. You only get the regular monthly bill, and nothing is added later.

By the 5th of the month the bill relates to. That date is the same for every member, whenever you joined.

The bill is issued on the 1st. If we ever send a bill late, you have at least three days.

Once, with your bank. In e-banking it's usually under "standing order" (Dauerauftrag) or "recurring payment":

• Amount: the amount of the regular monthly bill (not the one-off one);
• Reference: the reference number on your QR-bill (it never changes);
• Schedule: monthly, timed so the money reaches us before the 5th (e.g. on the 1st or 2nd);
• Recipient: the QR-IBAN and address on your bill.

Because the reference never changes, you don't need to touch the standing order for later bills.

If your family has several members, each membership has its own reference, so set up one standing order per membership.

Important: if your amount changes, for example because of a new training level, a discount ending or a fee adjustment, please update the standing order yourself. We can't do it for you.

With annual payment there is no pro-rata bill. Instead, your joining date decides when your fee year starts:

• Joining before the 15th of a month: your year starts on the 1st of that month. The days before you joined are included in the annual fee.
• Joining on or after the 15th: your joining month is free. Your year starts on the 1st of the following month.

In both cases you receive the bill on the 1st and pay by the 5th. It's the same every year after that: bill on the 1st, due on the 5th.

You tell us yourself when you register. After that:

• you receive the QR-bill like everyone else, with a note asking you to forward it;
• you forward the bill to the office responsible (we have no contact with the authority);
• you have 30 days from the bill date instead of paying by the 5th;
• you remain responsible: if the authority doesn't pay, or pays late, we contact you and the reminders go to you.

We automatically send email reminders 10 days, 30 days and 60 days after the due date. Each stage is sent once.

There is no late fee and no default interest, and training attendance is not blocked automatically.

If a bill is still open after the final reminder, we'll get in touch personally. In persistent cases the board can end the membership and pursue the debt. If money is tight, please contact us early. We can usually find a solution, and there's also the KulturLegi discount (question 11).

You cancel in the Twist app under "Cancel membership".

With monthly payment, the membership ends at the end of a quarter. You need to cancel at least one month before:

If you cancel on 1 March, for example, the membership ends on 30 June, not 31 March, because the end-of-February deadline has already passed.

With annual payment the membership ends at the end of the year you paid for.

You can train normally until the end date, and fees continue until then. Under the club statutes there are no refunds, not even pro-rata ones.

Please cancel your standing order with your bank after the end date. Only you can do that.

Yes, at any time in the Twist app. The new fee applies from the next bill; the current bill stays as it is.

The KulturLegi discount applies to 2×/week only, so changing level can end it or, with a valid card, start it.

Afterwards, remember to update your standing order with the new amount yourself.

While a cancellation is pending, the membership can no longer be changed.

Siblings: the order of registration counts. The 1st child pays in full, the 2nd child gets 15%, the 3rd and every further child 50%. Children on a trial don't count. If a child leaves the club, the others move up and their discount may get smaller.

KulturLegi: a 30% discount on the 2×/week training level (there's no KulturLegi discount on 1× or 3×/week). Upload a photo or PDF of your card in the Twist app and enter the name on the card and the expiry date (we don't need the card number). We check it by hand, usually within a few working days. The discount applies from the next bill; we don't change bills already sent. When the card expires, the discount ends automatically. We remind you by email 30 days beforehand, so you can simply upload the new card.

Combining discounts: for each child, whichever of two variants is more favourable always applies, either the sum of the sibling reduction and the annual discount (10%) or, at 2×/week, the KulturLegi reduction of 30%. The two are never combined. With a valid KulturLegi, at the 2×/week training level you always get at least 30%.

If the KulturLegi is the better deal, paying annually adds no further discount: the 30% applies whether you pay monthly or annually.

Two free sessions within 30 days of signing up. You don't need payment details and there are no costs.

The trial ends as soon as both sessions are booked or the 30 days have passed, whichever comes first. If you cancel a booked session, you get it back.

After that you decide whether to take out a membership, choosing your training level and payment frequency. From then on the normal rules apply: first bill on the 1st of the following month, due on the 5th.

If the 30 days run out while a free session is still unbooked, we convert the trial into a 1×/week membership at CHF 80.00 per month. If you don't want that, get in touch with us beforehand or remove your child from your account in the Twist app.